Summary: These Terms set out the conditions applicable to use of DFT Academy courses and the Platform.
Key provisions include: a minimum registration age of 18, a licence to course content for personal or internal professional use only (excluding resale), a general policy of non-refundable fees once a course has been accessed, and governance by the laws of Kenya.
Questions concerning any provision of these Terms should be directed to DFT Academy prior to enrolment, using the contact details in Section 16.
These Terms and Conditions ("Terms") govern access to and use of the DFT Academy platform (the "Platform"), operated by DFT Consulting LLP, trading as DFT Group, of Manga House, 1st Floor, Kiambere Road, Nairobi, Kenya ("DFT Academy", "we", "us", "our"). By creating an account, enrolling in a course, or making payment for any course, you ("Learner", "you") agree to be bound by these Terms.
If you are enrolling on behalf of an organisation, references to "you" include that organisation, and by accepting these Terms you confirm you have authority to bind it.
Subject to your compliance with these Terms and payment of the applicable fees, we grant you a limited, non-exclusive, non-transferable licence to access and use the Content solely for your own personal or internal professional development. You may not:
All Content remains the intellectual property of DFT Academy or its licensors. Nothing in these Terms transfers any ownership rights to you.
Course fees are stated on the Platform at the time of enrolment and are payable in advance, unless otherwise agreed in writing. Payments are processed through our third-party payment provider(s). By making a payment, you also agree to that provider's applicable terms. We may change course fees at any time, but changes will not affect Courses you have already paid for. Corporate Clients enrolling multiple staff may be subject to separate invoicing and payment terms, as agreed in a signed corporate services agreement.
DFT Academy gives you direct access to online training content on payment. As a general rule, once a Course has been purchased and access granted, no refund is issued except as set out below. Please review Course requirements and content carefully before enrolling. If DFT Academy has to cancel a Course for any reason, we will refund 100% of the amount you paid for it. We cannot refund fees on account of changes in your personal or professional circumstances after enrolment.
Each Course must be completed within 3 months of the registration date. This deadline cannot be extended, and no refund is issued for failure to complete a Course within this period.
Course licences are assigned to a specific user and cannot be transferred or reassigned once issued. If a Course is mistakenly assigned to the wrong person, a new licence must be purchased for the correct user. A refund may be requested for the original licence under the conditions in Section 5.5.
Where a Learner wants to cancel their enrolment in good faith, we will consider a refund under these conditions:
| Condition | Detail |
|---|---|
| Eligibility | Request made within 3 days of purchase, and the Course has not yet been accessed. |
| How to request | Email info@dftconsult.com with subject line "Refund Request," including your name, the Course purchased, and the reason for the request. |
| Approval | Granted at DFT Academy's discretion, based on the validity of the request and compliance with the timeframe above. Approved refunds are processed within 10 business days. |
| Refund amount | 70% of the amount paid. The remaining 30% is retained to cover administrative costs. |
| Payment method | Refunded to the original payment method where possible; otherwise by an alternative method at DFT Academy's discretion. |
| Duplicate payments | Refunded in full within 10 business days of notification, and not subject to the 70% cap above. |
Refund requests can only be made by email to info@dftconsult.com. DFT Academy may update this refund policy from time to time; the version published on the Platform at the time of your purchase applies to your enrolment.
Certificates issued on completion of a Course confirm that you completed the stated training content and assessments on the Platform. Unless a Course page expressly says otherwise, certificates are evidence of training completion issued by DFT Academy; they do not constitute a professional licence, statutory qualification, or endorsement by any regulator, professional body, or government agency. You and your employer remain responsible for deciding whether a given Course satisfies any specific regulatory, licensing, or continuing professional development requirement that applies to you.
Where an organisation enrols its staff as a Corporate Client:
You agree not to:
We may suspend or terminate your access for any breach of this section.
All trademarks, logos, course design, text, graphics, video, and other materials on the Platform are owned by, or licensed to, DFT Academy, and are protected under Kenyan and international intellectual property law. Nothing in these Terms transfers any intellectual property rights to you.
The Platform and Content are provided on an "as is" and "as available" basis. While we take reasonable care to ensure course content is accurate, current, and aligned with applicable Kenyan regulatory frameworks at the time of publication, we do not warrant that the content is error-free, complete, or suitable for every regulatory purpose, or that the Platform will be uninterrupted or secure at all times.
To the maximum extent permitted by law, DFT Academy is not liable for any indirect, incidental, special, or consequential loss arising from your use of the Platform, including loss of profits, business, or data. Our total aggregate liability to you for any claim arising out of or relating to these Terms will not exceed the amount you paid for the relevant course in the 12-month period preceding the claim.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Kenyan law.
We may suspend or terminate your access to the Platform, without refund, if you breach these Terms, engage in fraudulent activity, or misuse the Platform. You may close your account at any time by contacting us; this does not entitle you to a refund of fees already paid, except as set out in Section 5.
Our collection and use of your personal data is governed by our Privacy Policy, published on the Platform, which forms part of these Terms by reference.
These Terms are governed by the laws of the Republic of Kenya. Any dispute arising out of or in connection with these Terms will first be referred to good-faith negotiation between the parties, and if that does not resolve things within 30 days, will be subject to the exclusive jurisdiction of the courts of Kenya.
We may update these Terms from time to time. Continuing to use the Platform after changes take effect means you accept the revised Terms. Where changes are material, we will notify registered users by email or platform notice.
Questions about these Terms can be directed to:
Email: info@dftconsult.com
Phone: +254 796 803 658
Postal address: Manga House, 1st Floor, Kiambere Road, Nairobi, Kenya